🔧Troubleshooting
1 min readContent not displaying after unlock
Fix issues where content doesn't show after successfully unlocking.
When content won't display:
For viewers:
1. Verify unlock was successful
• Check for confirmation message
• Look for email confirmation
• Check if you were charged (paid links)
2. Refresh the page
• Hard refresh (Ctrl+F5 or Cmd+Shift+R)
• Try reloading a few times
3. Clear browser data
• Clear cache and cookies
• Try incognito/private mode
• Use different browser
4. Check file type support
• Ensure your browser supports the format
• Update browser to latest version
• Try desktop if on mobile
5. Internet connection
• Large files need stable connection
• Try different network
• Wait for complete load
For creators:
• Test link yourself
• Verify content was uploaded properly
• Check file isn't corrupted
• Ensure file format is supported
• Re-upload content if needed
Getting help:
• Screenshot any error messages
• Note your browser and device
• Contact link creator
• Email support with details
Was this article helpful?
Related Articles
Link not working or loading
Troubleshoot common issues with links not loading or working properly.
Payment not working
Resolve issues with payment processing for paid links.
Still need help?
Can't find what you're looking for? Browse all articles or contact our support team.