Financial responsibilities & disputes

As a HushLink creator with a connected Stripe account, you manage your own payment processing and bear responsibility for financial disputes. Platform Structure: How Payments Work: • You have your own Stripe Connect account • Payments go directly to YOUR Stripe account • You have full access to YOUR Stripe dashboard • HushLink facilitates the connection only • You control refunds, disputes, and customer service Your Financial Responsibilities: Chargebacks: • Customers may dispute charges with their bank • YOU are responsible for responding to chargebacks • YOU provide evidence through your Stripe dashboard • Chargeback fees are charged to YOUR account • HushLink is NOT involved in chargeback disputes • Stripe handles the dispute process on your behalf Fraudulent Transactions: • YOU are responsible for monitoring suspicious activity • Review transactions in your Stripe dashboard regularly • Enable Stripe's fraud prevention tools • Block suspicious payments if needed • Report fraud to Stripe support • Financial losses from fraud are YOUR responsibility Refunds: • YOU decide your refund policy • YOU process refunds through YOUR Stripe dashboard • Refunds come from YOUR account balance • Stripe fees are typically not refunded • HushLink does NOT process refunds for you • Maintain good customer service to minimize refund requests Payment Disputes: • Handle all customer payment inquiries directly • Respond promptly to dispute notifications in Stripe • Provide clear evidence and documentation • Keep communication records with customers • Follow Stripe's dispute resolution process Best Practices to Minimize Issues: Prevention: • Provide clear, accurate descriptions of your content • Show preview images when possible • Set fair prices for the value provided • Respond quickly to customer inquiries • Deliver content immediately after payment • Maintain high-quality content standards Documentation: • Keep records of all transactions • Save customer communications • Document content delivery • Maintain proof of service • Export transaction reports regularly Stripe Dashboard Management: • Log in regularly to monitor activity • Enable email notifications for disputes • Review transaction details frequently • Update business information as needed • Keep contact information current What HushLink Is NOT Responsible For: • Chargeback fees or losses • Fraudulent transaction losses • Refund amounts or processing • Customer payment disputes • Banking or payout delays • Stripe account issues or restrictions • Tax obligations or reporting • Legal disputes with customers What Stripe Provides: • Fraud detection tools (Radar) • Dispute management system • Evidence submission process • Payment processing infrastructure • Dashboard for transaction management • Customer support for account issues • Chargeback protection (in some cases) Getting Help: For Payment Issues: • Log in to your Stripe dashboard • Contact Stripe support directly • Review Stripe's dispute documentation • Use Stripe's fraud prevention tools For Platform Issues: • Contact HushLink support for technical problems • We can help with platform features • We CANNOT assist with Stripe account or payment issues Important Legal Note: By using HushLink's payment features, you acknowledge and agree that: • You are an independent contractor • You manage your own Stripe account • Financial risks and disputes are YOUR responsibility • HushLink is a platform facilitator only • HushLink bears NO liability for payment disputes, chargebacks, fraud, or financial losses Remember: Operating your own payment processing business comes with responsibilities. Maintain professional standards, respond promptly to issues, and keep accurate records. This protects both you and your customers.