🔧Troubleshooting
1 min readPayment not working
Resolve issues with payment processing for paid links.
Fixing payment problems:
For viewers (buyers):
• Card declined:
- Try different card
- Check card balance
- Verify billing address
- Contact your bank
• Payment stuck:
- Don't submit multiple times
- Wait for confirmation
- Check email for receipt
- Contact support if charged without access
• Refund needed:
- Contact link creator
- Provide transaction details
- Allow 5-10 days for processing
For creators (sellers):
• Stripe not onboarded:
- Complete onboarding in Wallet
- Verify all information
- Wait for approval
• Not receiving payouts:
- Check Stripe dashboard
- Verify bank account details
- Allow 2-3 business days
- Check for holding period
• Payment failing:
- Test with different cards
- Check Stripe account status
- Verify link is set to "paid"
- Contact Stripe support
General:
• Keep Stripe account active
• Respond to Stripe emails
• Maintain valid payment info
• Contact support if stuck
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