Refunds and disputes

Managing refunds: Refund policy: • All sales are final by default • No automatic refunds are provided • You can choose to refund customers at your discretion • Refunds must be processed through your Stripe dashboard How to issue a refund: 1. Log in to your Stripe dashboard • Go to Wallet → Settings → Stripe Dashboard • Or access directly at dashboard.stripe.com 2. Find the payment in your transaction history 3. Click on the transaction 4. Click "Refund payment" 5. Enter the refund amount (full or partial) 6. Confirm the refund Important notes: • Refunds typically take 5-10 business days to appear in customer's account • Stripe fees are not refunded • You can issue partial refunds if needed • Keep records of all refund requests and communications When to consider refunds: • Customer can't access content due to technical issues • Content not as described • Duplicate charges • To maintain good customer relations • Valid complaints or disputes Disputes and chargebacks: • Customers may dispute charges with their bank • Stripe handles the dispute process • You'll be notified if a dispute is filed • Provide evidence if requested • Clear descriptions help prevent disputes Best practices: • Be clear about what customers will receive • Respond to customer inquiries quickly • Deliver content as promised • Keep transaction records • Maintain good communication • Set clear expectations upfront Remember: While all sales are final by default, offering refunds in appropriate situations can help maintain your reputation and customer relationships.